HYBRID MULTI-CRITERIA DECISION MAKING MODEL FOR CUSTOMER KNOWLEDGE MANAGEMENT IN SOFTWARE INDUSTRY
نویسندگان
چکیده
In this study, the enablers of Customer Knowledge Management (CKM) software companies are investigated. Consequently, conceptual CKM enabler model is developed by extracting “organizational”, “technological” and “human” factors from literature. Then, a Multi-Criteria Decision-Making (MCDM) approach applied to identify dependence relationships using Analytic Network Processes (ANP) Trial Evaluation Laboratory (DEMATEL) techniques. The inter-dependencies significance among evaluated DEMATEL. ANP technique used in order clarify relative weight priority. results show that “organization” dimension most considerable aspect enhancing development. has more interaction with other aspects activates “technology” factors. addition, second influences “organization”. Due importance for organizations, research provides significant contribution context ranking antecedent enterprise development context.
منابع مشابه
A Novel Hybrid Fuzzy Multi-Criteria Decision-Making Model for Supplier Selection Problem (A Case Study in Advertising industry)
Choosing the proper supplier has a critical role in design of supply chain. This problem is complicated because each supplier may fulfills some of the manufacturer criteria and choosing the best supplier is a Multiple-Criteria Decision Making problem. This paper proposes a novel hybrid approach to rank suppliers in advertising industry and considers two new criteria to evaluate the suppliers in...
متن کاملAn AHP-Delphi Multi-Criteria Decision Making Model with Application to Environmental Decision-Making
متن کامل
Hybrid multi-criteria group decision-making for supplier selection problem with interval-valued Intuitionistic fuzzy data
The main objectives of supply chain management are reducing the risk of supply chain and production cost, increase the income, improve the customer services, optimizing the achievement level, and business processes which would increase ability, competency, customer satisfaction, and profitability. Further, the process of selecting the appropriate supplier capable of providing buyerchr('39')s re...
متن کاملA hybrid intuitionistic fuzzy multi-criteria group decision making approach for supplier selection
Due to the increasing competition of globalization, selection of the most appropriate supplier is one of the key factors for asupply chain management’s success. Due to conflicting evaluations and insufficient information about the criteria, Intuitionisticfuzzy sets (IFSs) considered as animpressive tool and utilized to specify the relative importance of the criteria. The aim of this paper is to...
متن کاملINTUITIONISTIC FUZZY DIMENSIONAL ANALYSIS FOR MULTI-CRITERIA DECISION MAKING
Dimensional analysis, for multi-criteria decision making, is a mathematical method that includes diverse heterogeneous criteria into a single dimensionless index. Dimensional Analysis, in its current definition, presents the drawback to manipulate fuzzy information commonly presented in a multi-criteria decision making problem. To overcome such limitation, we propose two dimensional analysis ba...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: MM Science Journal
سال: 2022
ISSN: ['1805-0476', '1803-1269', '1805-0646']
DOI: https://doi.org/10.17973/mmsj.2022_11_2022019